Your Privacy Matters

📅 Last Updated: January 15, 2026

1. Introduction

PixePilot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pixepilot.com or engage with our digital marketing services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree, please discontinue use immediately.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Fill out our contact form (name, email, phone, company name)
• Subscribe to our newsletter (email address)
• Request a free proposal or audit
• Register for a webinar or download a resource
• Communicate with us via email, phone, or WhatsApp

2.2 Information Automatically Collected

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent, referral source, click patterns
• Cookies & Tracking: See Section 7 for detailed cookie policy

2.3 Information from Third Parties

We may receive information about you from:

• Google Analytics (anonymized usage data)
• Meta Pixel (ad interaction data)
• LinkedIn Insights (professional demographic data)
• HubSpot CRM (if you've interacted with our forms)

3. How We Use Your Information

We use your information for the following purposes:

1. Service Delivery: To provide digital marketing services you've requested, create proposals, and manage ongoing campaigns.
2. Communication: To respond to inquiries, send service updates, deliver reports, and provide customer support.
3. Marketing: To send newsletters, promotional content, and event invitations (only with your consent).
4. Analytics: To understand website usage patterns, improve user experience, and optimize our marketing efforts.
5. Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We may share your data in the following limited circumstances:

• Service Providers: With trusted third-party vendors who help us operate our business (hosting, email delivery, analytics, CRM). All vendors are contractually bound to protect your data.
• Legal Requirements: If required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified).
• With Your Consent: Any other sharing only occurs with your explicit permission.

5. Data Retention

We retain your personal information only as long as necessary:

• Active Clients: Data retained for the duration of our business relationship plus 2 years after termination.
• Prospects/Inquiries: Data retained for 12 months from last interaction unless you become a client.
• Newsletter Subscribers: Data retained until you unsubscribe.
• Website Analytics: Anonymized data retained for 26 months (Google Analytics default).

6. Your Rights

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of personal data we hold about you.
• Right to Rectification: Correct any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("Right to be Forgotten").
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Receive your data in a machine-readable format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time for data processed based on consent.

To exercise any of these rights, email us at privacy@pixepilot.com. We will respond within 30 days.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience:

• Essential Cookies: Required for website functionality (session management, security). Cannot be disabled.
• Analytics Cookies: Google Analytics to understand website usage (anonymized data).
• Marketing Cookies: Meta Pixel, LinkedIn Insights for ad targeting and measurement.
• Functional Cookies: Remember your preferences and improve personalization.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

8. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data transmitted via SSL/TLS encryption (HTTPS).
• Access Controls: Strict role-based access; only authorized personnel can access client data.
• Regular Audits: Quarterly security audits and vulnerability assessments.
• Secure Storage: Data stored on encrypted servers with 24/7 monitoring.
• Employee Training: All team members trained on data protection and privacy best practices.

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

PixePilot is based in India, but we serve clients globally. Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards (Standard Contractual Clauses, adequacy decisions) are in place for cross-border data transfers.

10. Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites (client sites, partner sites, social media platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Material changes will be communicated via:

• Email notification to active clients and subscribers
• Prominent notice on our website for 30 days
• Updated "Last Updated" date at the top of this page

Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or wish to exercise your data rights, please contact our Data Protection Officer:

• Email: privacy@pixepilot.com
• Phone: +91 XXXXXXXXXX
• Address: 123 Business Avenue, 4th Floor, Tech Park, Andheri East, Mumbai - 400093, India

We aim to respond to all privacy-related inquiries within 48 business hours.

14. Grievance Redressal

If you believe your data rights have been violated, you have the right to file a complaint with the appropriate supervisory authority in your jurisdiction. For Indian residents, you may contact the Data Protection Board of India once constituted under the Digital Personal Data Protection Act, 2023.