Terms & Conditions

📅 Last Updated: January 15, 2026

1. Definitions

Throughout these Terms & Conditions:

• "Company", "We", "Us", "Our" refers to PixePilot, its owners, employees, and authorized representatives.
• "Client", "You", "Your" refers to the individual or entity accessing our website or engaging our services.
• "Services" refers to all digital marketing, SEO, advertising, web development, content creation, and consulting services provided by PixePilot.
• "Agreement" refers to these Terms & Conditions together with any signed service agreement, proposal, or Statement of Work (SOW).
• "Deliverables" refers to any work product, reports, creatives, code, content, or assets produced as part of our Services.

2. Acceptance of Terms

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you are entering into this Agreement on behalf of a company or organization, you represent that you have the authority to bind such entity.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of the modified terms.

3. Services & Engagement

3.1 Scope of Work

All services are delivered according to a mutually agreed Statement of Work (SOW) or proposal. The SOW specifies:

• Detailed scope of services to be provided
• Timeline and milestones
• Deliverables and KPIs
• Pricing and payment terms
• Duration of engagement

3.2 Client Responsibilities

To enable us to deliver services effectively, you agree to:

• Provide timely access to necessary accounts, platforms, and information
• Designate a point of contact for communication and approvals
• Review and provide feedback on deliverables within agreed timeframes
• Ensure all information provided is accurate and not misleading
• Comply with applicable laws and platform policies

3.3 Third-Party Platforms

Our services often involve third-party platforms (Google Ads, Meta, hosting providers, etc.). While we optimize campaigns on these platforms, we are not responsible for:

• Platform downtime, policy changes, or algorithm updates
• Account suspensions due to violations of platform terms
• Changes in advertising costs or auction dynamics

4. Payments & Billing

4.1 Fees

Service fees are specified in the SOW or proposal. Unless otherwise stated:

• Ongoing services are billed monthly in advance
• Project-based work requires 50% advance, 50% on completion
• Ad spend is separate from management fees and paid directly to platforms

4.2 Payment Terms

Invoices are due within 15 days of issuance unless otherwise specified. Late payments may incur a 1.5% monthly interest charge. We reserve the right to pause or suspend services for accounts more than 30 days past due.

4.3 Refund Policy

Due to the nature of digital marketing services:

• Management fees for completed work are non-refundable
• Prepaid fees for future months are refundable on a pro-rata basis
• Ad spend paid to platforms is non-refundable by us (subject to platform policies)
• Project-based work: advance payments are non-refundable once work has commenced

4.4 Taxes

All fees are exclusive of applicable taxes (GST, VAT, etc.). You are responsible for paying all taxes associated with the services. GST-compliant invoices will be provided for Indian clients.

5. Intellectual Property

5.1 Our IP

We retain ownership of all proprietary tools, methodologies, templates, code libraries, and pre-existing intellectual property used in delivering services. You receive a non-exclusive, perpetual license to use deliverables created specifically for you.

5.2 Your IP

You retain full ownership of your brand assets, content, data, and proprietary information provided to us. We claim no ownership over your business data or pre-existing intellectual property.

5.3 Deliverables

Upon full payment, ownership of custom deliverables (website code, ad creatives, content, reports) transfers to you. We retain the right to:

• Display work in our portfolio and marketing materials (unless NDA prohibits)
• Reference the client relationship in case studies and proposals
• Use anonymized performance data for benchmarking

6. Confidentiality

Both parties agree to maintain strict confidentiality regarding:

• Business strategies, financial data, and proprietary information
• Client data, customer lists, and campaign performance metrics
• Any information marked as "Confidential" by either party

Confidentiality obligations survive termination of this Agreement for a period of 3 years. We are happy to sign a Non-Disclosure Agreement (NDA) if required.

7. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claim arising from services is limited to the fees paid by you in the 6 months preceding the claim
• We are not liable for indirect, consequential, or incidental damages including lost profits, revenue, or business opportunities
• We do not guarantee specific rankings, traffic numbers, or revenue figures (see Section 8)

Nothing in this Agreement limits liability for fraud, gross negligence, or any liability that cannot be excluded by law.

8. Performance & Guarantees

Digital marketing outcomes depend on numerous factors beyond our control (market conditions, competition, algorithm changes, platform policies, your industry, budget, etc.). Therefore:

• We do not guarantee specific rankings on Google or any search engine
• We do not guarantee specific ROAS, conversion rates, or revenue figures
• All projections, estimates, and forecasts provided are based on historical data and industry benchmarks — not promises

What we DO guarantee:

• Transparent, honest reporting with real data (no vanity metrics)
• Best-in-class strategy and execution based on current best practices
• Timely communication and monthly performance reviews
• Continuous optimization to improve campaign performance

9. Term & Termination

9.1 Duration

The initial term is specified in the SOW. After the initial term, the Agreement continues on a month-to-month basis unless terminated by either party.

9.2 Termination by Client

You may terminate ongoing services with 30 days' written notice. During the notice period, we will:

• Complete all work in progress
• Transfer all account access and deliverables to you
• Provide final performance reports

9.3 Termination by Us

We reserve the right to terminate services with 30 days' notice. Immediate termination may occur if:

• You breach material terms of this Agreement and fail to remedy within 15 days
• You engage in illegal activities or violate platform policies
• Payment is more than 60 days overdue

9.4 Effect of Termination

Upon termination:

• All outstanding fees become immediately due
• Access to our proprietary tools and dashboards will be revoked
• We will provide reasonable assistance to transition services
• Confidentiality and IP provisions survive termination

10. Indemnification

You agree to indemnify and hold harmless PixePilot, its owners, employees, and agents from any claims, damages, or expenses arising from:

• Your breach of these Terms & Conditions
• Content or materials you provide that infringe third-party rights
• Your violation of applicable laws or platform policies
• Misrepresentation of products/services in advertising materials you approve

11. Dispute Resolution

We believe most disputes can be resolved amicably through direct communication. In the event of a dispute:

1. Step 1: Written notice to the other party detailing the dispute
2. Step 2: Senior representatives from both parties meet (virtually or in-person) within 15 days to resolve
3. Step 3: If unresolved, mediation through a mutually agreed mediator in Mumbai
4. Step 4: If mediation fails, binding arbitration in Mumbai under the Arbitration and Conciliation Act, 1996

This Agreement is governed by the laws of India. Courts in Mumbai shall have exclusive jurisdiction.

12. Force Majeure

Neither party shall be liable for delays or failure to perform due to circumstances beyond reasonable control, including but not limited to: natural disasters, pandemics, government orders, internet outages, platform shutdowns, or cyber attacks. The affected party shall notify the other within 5 business days.

13. Website Use

13.1 Acceptable Use

When using our website, you agree not to:

• Copy, reproduce, or scrape content without written permission
• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Submit false or misleading information through our forms
• Upload malicious code or interfere with website functionality

13.2 Website Content

All content on pixepilot.com (text, images, graphics, logos, case studies) is our intellectual property or licensed to us. You may share our content with proper attribution and a link back to the source. Commercial use requires written permission.

13.3 External Links

Our website may link to third-party sites. We are not responsible for the content, accuracy, or practices of external websites. Links do not imply endorsement.

14. Communication

By providing your contact information, you consent to receive communications from us regarding:

• Service updates, reports, and campaign performance
• Invoices and payment reminders
• Marketing communications (you can opt out anytime)

We communicate primarily via email, with phone/WhatsApp for urgent matters. You may update your communication preferences at any time.

15. General Provisions

• Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
• Waiver: Failure to enforce any right does not constitute waiver of that right.
• Assignment: You may not assign this Agreement without our written consent. We may assign it in connection with a merger or acquisition.
• Entire Agreement: These Terms, together with the SOW/proposal, constitute the entire agreement between the parties and supersede all prior agreements.
• Electronic Signature: Email confirmation, digital signatures, or payment of initial invoice constitutes acceptance of these terms.

16. Contact Information

For questions about these Terms & Conditions, please contact:

• Email: legal@pixepilot.com
• Phone: +91 XXXXXXXXXX
• Address: 123 Business Avenue, 4th Floor, Tech Park, Andheri East, Mumbai - 400093, India

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